Last updated: July 22, 2026<\/p>\n\n\n\n
These Terms and Conditions govern access to the FiHP website and use of its online-store, account, review, order-tracking, support, and product-authentication features.<\/p>\n\n\n\n
Nothing in these terms excludes mandatory consumer, product-liability, privacy, or other rights that cannot lawfully be excluded.<\/p>\n\n\n<\/div><\/div>\n\n\n\n
On this page<\/strong><\/p>\n\n\n\n By using the website, you agree to these terms and the policies referenced by name in them. If you do not agree, do not use purchasing, account, review, or authentication functions. Additional written terms may apply to a wholesale quotation, promotion, product, payment method, or destination.<\/p>\n\n\n\n You must be at least 18 years old and meet any higher minimum age required where you access, purchase, receive, or use the products. You are responsible for confirming that the product and transaction are lawful in your location. We may request age or eligibility checks and may refuse service where requirements are not met.<\/p>\n\n\n\n The website is operated for the FiHP brand. The legal seller responsible for an accepted purchase is the business identified on the applicable order confirmation or invoice. Product, fulfilment, or wholesale arrangements may involve an authorised FiHP business or distribution partner identified in the relevant documents.<\/p>\n\n\n\n Provide accurate, current information and protect account credentials. You are responsible for activity performed through your account unless applicable law provides otherwise. Notify support promptly of suspected unauthorised access. We may restrict duplicate, fraudulent, automated, underage, or abusive accounts.<\/p>\n\n\n\n Submitting an order is an offer to purchase. An automated acknowledgement only confirms receipt; it does not necessarily mean the order has been accepted. Acceptance occurs when the responsible seller confirms acceptance or dispatch, depending on the notice provided for the order.<\/p>\n\n\n\n All orders depend on stock, legal destination, age eligibility, payment authorisation, fraud checks, carrier availability, and any product or quantity restrictions. We may reject or cancel an order for a lawful reason and will arrange any refund due.<\/p>\n\n\n\n Retail quantity controls and tier prices shown by the store apply only to the selected product and quantity. Wholesale pricing, minimum order quantities, samples, and distributor terms require a separate written quotation unless expressly offered at checkout.<\/p>\n\n\n\n The amount, transaction currency, discounts, delivery charges, and taxes payable are those displayed and confirmed at checkout. A currency selector may provide a converted display estimate; the checkout confirmation controls. Your payment provider may apply exchange or bank charges that we do not control.<\/p>\n\n\n\n Available payment methods are the methods enabled for the order at checkout. Payment information may be processed by the selected payment provider under its terms and privacy notice. We may correct an obvious pricing error before acceptance and allow you to confirm the corrected order or cancel it.<\/p>\n\n\n\n Shipping is available only where shown at checkout, where a lawful and suitable carrier service is available, and where the product may be supplied. Delivery estimates are not guarantees unless expressly stated. The Shipping Policy and Refund and Returns Policy provide additional information and do not limit mandatory rights.<\/p>\n\n\n\n The authentication feature sends an entered security code to the connected anti-counterfeit service and reports the provider response. Do not publish, scrape, sell, automate, or repeatedly query codes. A result must be considered together with the product, packaging, seller, and support review; an unsuccessful result does not by itself prove that a customer acted improperly.<\/p>\n\n\n\n Read the product label and instructions, use only compatible accessories, keep products dry and away from heat, and stop using a device that is damaged, leaking, overheating, or behaving unexpectedly. Keep all products away from children and pets. Do not modify, puncture, short-circuit, burn, or improperly dispose of a battery-containing product.<\/p>\n\n\n\n Only submit content you are entitled to share. Reviews must reflect a genuine experience and must not contain unlawful, misleading, infringing, abusive, private, underage, promotional, or security-sensitive material. By submitting content, you grant the website a non-exclusive licence to host, reproduce, format, translate, and display it for operating and promoting the relevant service, subject to applicable privacy and consumer law.<\/p>\n\n\n\n FiHP names, logos, product artwork, website design, photographs, text, and other protected materials belong to FiHP or their respective licensors. Personal, non-commercial viewing of the website does not grant a right to reproduce, imitate, remove notices from, or commercially exploit those materials.<\/p>\n\n\n\n Payment, delivery, reviews, messaging, translation, currency, analytics, and product-authentication features may depend on third-party services. Their separate terms and privacy notices apply to their processing and platforms. We are not responsible for an unrelated third-party website merely because it is linked from this website.<\/p>\n\n\n\n We aim to keep the website accurate and available, but temporary interruptions, maintenance, translation differences, stock changes, and third-party failures can occur. To the extent permitted by law, the website is provided without a promise that every feature will always be uninterrupted or error-free.<\/p>\n\n\n\n Liability is not excluded or limited where doing so would be unlawful, including applicable liability for death or personal injury caused by negligence, fraud, deliberate misconduct, mandatory product liability, or non-excludable consumer rights. Otherwise, liability is limited to the extent permitted by the law governing the claim.<\/p>\n\n\n\n Mandatory consumer protections and access to courts in your habitual residence are not displaced by these terms. Subject to those protections, the governing law, seller, and competent forum for a purchase are those identified by the order documents and applicable conflict-of-law rules. Contact support first so the issue can be reviewed in good faith.<\/p>\n\n\n\n\n
Acceptance of these terms<\/h2>\n\n\n\n
Adult eligibility and local law<\/h2>\n\n\n\n
Website operator and contracting seller<\/h2>\n\n\n\n
Product information<\/h2>\n\n\n\n
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Accounts<\/h2>\n\n\n\n
Orders, availability, and quantity limits<\/h2>\n\n\n\n
Pricing, payment, tax, and currency<\/h2>\n\n\n\n
Shipping, withdrawal, and returns<\/h2>\n\n\n\n
Product authentication<\/h2>\n\n\n\n
Product use and safety<\/h2>\n\n\n\n
Reviews and user content<\/h2>\n\n\n\n
Intellectual property<\/h2>\n\n\n\n
Prohibited use<\/h2>\n\n\n\n
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Third-party services<\/h2>\n\n\n\n
Disclaimers and liability<\/h2>\n\n\n\n
Applicable law and disputes<\/h2>\n\n\n\n
Changes and contact<\/h2>\n\n\n\n