FIHP Vape Inc.
Privacy Policy
Effective Date: 1-01-2023
Welcome to FIHP's website. FIHP (“FIHP”, “us”, or “we”) operates www.fihpvape.com, our e-commerce platform where you can explore and purchase our products. Additionally, you can find information about FIHP, including our efforts to combat underage use and our stance on regulatory and policy issues.
This privacy policy (“Privacy Policy” or “Policy”) outlines how information is collected, stored, and utilized by FIHP, whether through one of our websites. By accessing or using our Services, you indicate that you have read, understood, and agreed to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and the respective terms of service for the FIHP websites (“Terms of Service”).
FIHP reserves the right to modify this Privacy Policy. Refer to the section titled “Changes to this Privacy Policy” below for more information.
Changes to this Privacy Policy
FIHP reserves the right to modify this Privacy Policy. Refer to the section titled “Changes to this Privacy Policy” below.
Information Collected at www.fihpvaple.com
FIHP is committed to providing quality information about our company, our efforts to combat underage use, and regulatory and policy issues affecting our industry. On our website, we collect information that can personally identify you (e.g., name, address, and email) and information that is about you but does not identify you individually (e.g., information submitted through our Warranty program, such as a device Authenticity marker/code, or the number and frequency of visits to various pages of the website). The categories of information we collect can include the following:
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We may collect personal information that you provide to us directly, such as your name and email address when you communicate with us (e.g., the “Contact Us” page). Our Warranty/Authenticator program collects only a device proprietary mark and an email address.
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We use this information to communicate with you, respond to your inquiries, and operate our Warranty/Authenticator program to diminish improper use/manufacturing of our products. We may also send you service-related emails or messages (e.g., account verification, changes or updates to features of the Websites, technical and security notices).
Information Automatically Collected on All Online Websites
We and our third-party partners automatically collect certain types of usage information when you visit our Websites, use our Service, read our emails, or otherwise engage with us. We typically collect this information through various tracking technologies, including cookies, web beacons, file information, and similar technologies (collectively, “Tracking Technologies”). For example, we may collect information such as your domain name, browser type, operating system, IP address, web pages viewed while visiting our site, links clicked, length of time spent on our Service, and the reference website from which you accessed the Website.
We may collect analytics data or use third-party analytics tools to help us measure traffic and usage trends for the Website and to understand more about the demographics of our users. This information allows us to enhance your experience when visiting our Websites and provide custom, personalized content and information, including targeted content and advertising. These cookies do not contain or track sensitive information such as your payment information.
Please note: While we do our best to honour the privacy preferences of our users, we are unable to respond to “Do Not Track” signals set by your browser at this time.
Use and Sharing of Information Collected
FIHP utilizes collected information in various ways to enhance our customers’ and visitors’ online experience when using our Service. This includes improving content, customer service, shopping checkout experience on our e-commerce website, and overall Service satisfaction.
We use the information we collect for product development efforts, responding to mandated legal notices, processing purchases on the e-commerce website, providing products or services you request from us, improving your overall experience with the Services, internal analytics purposes, troubleshooting technical difficulties and errors, notifying you about changes to our Services, and in any other way we may describe to you at the time you provide the information.
We may share your personal information with:
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Third-party vendors, service providers, contractors, and agents that perform services on our behalf, as needed to carry out their work for us.
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When you post content to any public area of our Websites, this information may be visible to the public.
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With your consent, to third parties who may send you offers and information about products and services we think you may enjoy.
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Other companies and brands owned or controlled by FIHP and other companies owned by or under common ownership as FIHP.
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Other parties in connection with a company transaction, such as a merger, corporate restructuring, sale of company assets or shares, reorganization, financing, change of control or acquisition.
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Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement, to enforce our Terms of Service or to protect the security or integrity of our Services.
We may also share information with others in an aggregated or otherwise anonymized form that does not reasonably identify you directly as an individual.
Please note: The products sold on our e-commerce website are highly regulated, and it may become necessary to share the information we collect with governing agencies to comply with laws, judicial proceedings, court orders, or other legal requests.
We may also disclose information in situations involving potential threats to the safety of any person, violations of our Terms of Service or Privacy Policy, or as evidence in litigation in which FIHP is involved.
Age Verification
The products we sell on our e-commerce Website are highly regulated and age-restricted. We are required and committed to preventing sales to anyone under the legal purchasing age. Before you can make a purchase through our e-commerce website, we will verify your age through a non-affiliated third-party company to perform an age and identity verification check for adherence to this requirement. This process has been developed with the customer’s privacy in mind, with detailed information neither shared nor accessible.
Third-Party Tracking and Online Advertising
We may collaborate with third-party online advertising networks and other services to gather information about your usage of our e-commerce website over time. This information is utilized to display ads that align with your interests on our e-commerce website, as well as on other websites or apps.
Moreover, our e-commerce website incorporates content from third-party sites to enhance customer experience, such as social media features. These third-party sites may employ cookies on your browser or collect your IP address.
Typically, but not always, the data we share involves cookies or similar tracking technologies. These technologies recognize your device, collecting information like hashed data, click stream data, browser type, the time and date of your website visit, and other relevant details. The purpose of collecting this information is to present targeted ads through our service or on other platforms, including Facebook.
We, along with online advertising networks, leverage this information to personalize the ads you encounter online according to your interests. Depending on your browser or mobile device, you may have the option to manage cookie settings, such as deletion or notification. It's important to note that we do not permit third parties to collect your identifiable information from our websites unless directly provided by you.
Information Collected Via Technology
While using our websites and services, certain information is passively collected and stored on our or our service providers' server logs. This includes your Internet Protocol (IP) address, browser type, and operating system. We utilize cookies and navigational data, such as Uniform Resource Locators (URLs), to gather details about the date and time of your visit, the solutions and information you searched and viewed, and interactions with displayed advertisements.
An IP address is a number assigned to your computer when using the internet. It may stay the same or vary between browser sessions. Cookies, small pieces of information sent to your computer's hard drive, are used to enhance your interactive experience on our services. We use both session cookies (expire upon closing your browser) and persistent cookies (stay until deleted) to provide a personalized experience. If you choose to disable cookies, some aspects of our websites may not function properly.
To learn more about interest-based advertising and explore opt-out options, you can visit the Network Advertising Initiative’s online resources here and the DAA’s resources here. Additionally, you can adjust your ad preferences through your Facebook settings.
Handling of Personal Information for Monetary Consideration
We refrain from transferring personal information in exchange for monetary consideration. If you wish to instruct us not to sell your information in the future, kindly send an email to support@fihpvape.com including your name, postal address, telephone number, and email address. Please use "Nevada do not sell" as the subject line.
Rights Regarding Your Data
a. Modifying or Deleting Your Information: For inquiries about reviewing, modifying, correcting, or deleting your information, or if you desire to eliminate your name or comments from our website or publicly displayed content, you can reach out to us at support@fihpvape.com. Please note that there may be circumstances where we may not be able to modify or delete your information.
b. Controlling Your Communications Preferences: To cease receiving promotional email communications, utilize the "unsubscribe link" provided in such communications. We diligently process all unsubscribe requests. However, please be aware that opting out of product or service-related communications (e.g., account verification, transactional communications, changes/updates to features of the service, technical and security notices) may not be possible.
Users Outside the United States
The data collected from our website may be stored and processed in the United States or any other country where FIHP, its affiliates, or service providers have facilities. If you reside in the European Union or other regions with distinct laws on data collection and usage compared to U.S. law, please be aware that we might transfer information, including personal data, to a country or jurisdiction that does not have the same data protection laws as your region. By using our services, you consent to the transfer of information to the U.S. or any other country where FIHP, its parent company, subsidiaries, affiliates, or service providers maintain facilities. This includes the use and disclosure of your information as outlined in this Privacy Policy.
Third-party Websites
Our Service may feature links to websites operated by third parties. Please note that this Privacy Policy is not applicable to these third-party websites or services. Clicking on such links is at your own risk, and it is your responsibility to review the respective privacy policies and terms & conditions of any third-party website you visit. We do not assume any responsibility or liability for their policies.
Security
Ensuring the security of your information is of utmost importance to us. We employ physical, administrative, and technological safeguards to maintain the integrity and security of all information collected through our website. Our Service supports the industry-standard Secure Socket Layer (SSL) encryption for all transmitted data to prevent unauthorized access. While we recommend logging out of your account on shared computers, please be aware that online information transmission is not entirely secure. Despite our efforts, we cannot guarantee the security of information collected and/or transmitted through the Services, and any transmission is at your own risk. We are not responsible for the circumvention of privacy settings or security measures we provide.
Others
SMS Short Code and Partner Technology Privacy Policy
During your use of FIHP's e-commerce Website, we collect information such as photos, comments, and ratings. We may also gather information about you and your friends from connected social networks to enhance your personalized experience.
When ordering products or services, you will need to submit payment information for processing. If you subscribe to receive information about products or services, we collect your email address. Any voluntarily entered information, including personally identifiable details, into postings, comments, or forums within the FIHP community will be collected with your consent. You have the option to opt out of these collections at any time.
Personal Information from Other Sources
We may receive personally identifiable information from Partners, other sources with which you've registered, or third parties. This information may be associated with other data we have collected about you.
E-mail and E-mail Addresses
When you send us an email or fill out our "Feedback" form through FIHP's Websites or Service, we collect your email address and the content of your email, including attached files. We may use this email address to contact you, such as for e-commerce Website notifications. You can indicate your preference to stop receiving further communications.
Information you Post
Information you post on the e-commerce Website, like your name, profile, comments, posts, and ratings, may be shared with other users and posted on publicly available sections. Exercise caution when disclosing personally identifiable information in public forums, as it may become publicly available.
SMS Terms of Service
By opting in to receive marketing messages through text or SMS messaging, you permit us to send messages related to order updates, promotions, sales, and other marketing materials. You can cancel the SMS service at any time by replying "STOP." We may discontinue this program at any time without notice.
Text Marketing and Notifications:
By providing your phone number, you agree to receive text notifications (order updates, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 8 per month. You can unsubscribe by replying with "STOP" to any message or using the provided unsubscribe link. Consent is not a condition for any purchase, and message and data rates may apply. For assistance, reply with "HELP" or contact us directly.
Updates to This Privacy Policy
We may occasionally make adjustments to this Privacy Policy to reflect changes in our business practices. We kindly suggest reviewing this page periodically. In the event of significant modifications, we will inform you and update the date at the top of this page. If you have concerns about any changes, you have the option to close your account. Your continued use of our Websites and Services after the publication of changes to this Privacy Policy indicates your consent.
Reach Out to Us
Should you have any questions or concerns regarding this Privacy Policy, please don't hesitate to contact us at support@fihpvape.com . We appreciate your understanding and cooperation.