FIHP Vape Inc.
Shipping Policy
Order Shipment Information
All orders, regardless of their chosen shipping method, undergo a processing time of 24-32 hours. However, we are committed to dispatching orders as swiftly as possible.
Our customer service operates 24/7. Orders are shipped from Monday to Saturday, and any orders placed on Sunday will be processed the following Monday.
For OEM|ODM orders and customized orders exceeding 1,000 units, please allow 7 - 14 business days.
Shipping Destinations
Adhering to the specific policies and requirements for e-cigarettes in each destination country, we offer shipping services to Europe, North America, South America, Southeast Asia, Australia, Africa, and most countries worldwide.
If you reside in a remote area, kindly contact our customer service for additional details.
Please be aware that orders may be canceled with notice to buyers if the address cannot be verified.
Anticipated Shipping Durations
International delivery typically spans 10 - 40 business days. To enhance customer satisfaction, we tailor the shipping method based on order quantity and destination countries. Our 24/7 customer service will promptly inform customers about the optimal shipping method and the anticipated arrival date for their orders.
Delayed Shipments
While we cannot assure transit times, please note that shipping fees are nonrefundable through us.
The estimated delivery date is contingent on the carrier's schedule. For additional details, kindly reach out to the carrier directly. If you believe your shipment was delayed due to a service failure, you can file a claim by contacting the shipping carrier.
Insurance for All International Deliveries
While we cannot assure transit times, please note that shipping fees are nonrefundable through us.
The estimated delivery date is contingent on the carrier's schedule. For additional details, kindly reach out to the carrier directly. If you believe your shipment was delayed due to a service failure, you can file a claim by contacting the shipping carrier.
Insurance for All International Deliveries
Rest assured, all our international deliveries come with insurance. We guarantee a refund if the delivery failure is attributed to the carrier.