Find answers about FiHP product specifications, adult-use requirements, ordering, shipping, returns, product authentication, and support. Product details can vary by model and selected variation, so the applicable product page and order confirmation remain the primary references.
FiHP products are intended only for adults who meet the legal age requirements in their location. Nicotine is addictive. Product availability, strength, and delivery eligibility depend on the selected item and destination.
Products and specifications
How do I choose the right FiHP product?
Start with the product format, flavour configuration, capacity, battery, charging method, display features, and nicotine option shown for the selected model. Compare the exact variation rather than relying on the product-family name alone. Current models can be explored on the Shop page.
What does the advertised puff count mean?
A puff count is an estimate produced under particular test conditions, not a guaranteed number for every user. Actual results vary with draw duration, power mode, airflow, storage, temperature, and the way the device is used.
Do all FiHP models have the same capacity, battery, nicotine strength, or charging features?
No. Specifications differ between products and sometimes between regional or flavour variations. Use the specification table and variation selector on the applicable product page. If a value is not stated, contact support before ordering instead of assuming it matches another model.
Are nicotine-free or different-strength versions available?
Only the options displayed for the selected product and destination should be treated as available. Product formulations and permitted strengths vary by market. Contact support for a specific variation or business enquiry, but do not place an order based on an option that is not confirmed.
How should I charge or handle a FiHP device?
Charge a device only when its product information states that it is rechargeable, and follow the model-specific instructions. Use a suitable cable and power source, keep the device dry, and do not charge it unattended or near excessive heat. Stop using a device that is damaged, leaking, swollen, overheating, or behaving unexpectedly.
Orders, shipping, and returns
Who may purchase FiHP products?
Only adults who meet the minimum legal age and other eligibility requirements in the place of purchase, delivery, and use. An age declaration does not replace any additional checkout or delivery verification. Review the Age Policy before ordering.
Is there one minimum order quantity for every product?
No single quantity should be assumed for the whole catalogue. The quantity step, minimum quantity, tier price, and available variation shown for the selected product control the retail order. Business or distributor quantities require separate confirmation.
Which countries do you ship to?
Shipping is offered only when checkout accepts the destination and a lawful, suitable carrier service is available for the selected product. Displaying a country, currency, or product does not guarantee delivery. See the Shipping Policy for the general rules.
How long will delivery take and what will it cost?
Available methods, charges, and delivery estimates are shown at checkout or in the order confirmation. They depend on destination, product restrictions, stock, carrier service, and any required checks. An estimate is not a guarantee unless the checkout explicitly states otherwise.
How can I track an order?
Use the carrier reference in the dispatch message, your account, or the Orders Tracking page. Tracking may take time to update after a label is created. Contact support if an unusual delay, delivery exception, or incorrect delivery status appears.
Can I change or cancel an order?
Contact support as soon as possible. A change or cancellation may be possible before fulfilment begins, but dispatch cannot always be stopped once processing has started. After dispatch, the applicable withdrawal or return process applies.
Can I return an opened vape product?
Opened or unsealed vaping devices, pods, refill containers, liquids, mouth-contact products, and other hygiene-sensitive consumables are normally not accepted for a change-of-mind return where the law permits that exception. This does not remove rights relating to an incorrect, unsafe, or defective product. Read the Refund and Returns Policy before sending anything back.
Who pays customs duties or import charges?
Unless checkout expressly states that duties and taxes are included, the recipient may be responsible for local import permissions, declarations, tax, duty, brokerage, and lawful receipt. Customs rules differ by destination and may restrict regulated products.
Authentication, reviews, and support
How do I verify a FiHP product?
Open the official Authenticate page and enter the anti-counterfeit code exactly as printed. Keep the code private and do not publish it in a review or social post. The result should be considered together with the product, packaging, seller, and purchase information.
What should I do if the authentication result is not found or looks unusual?
Check the characters and try once more. If the result still cannot be confirmed, keep the product and packaging and contact support with the seller, purchase details, photographs, and the security code through a private channel. An unsuccessful result does not by itself prove that a customer or seller acted improperly.
What information should I provide when reporting a product problem?
Include the order number, exact product and variation, SKU where available, batch or security information, a clear description, and photographs or video that show the issue. Do not continue using a device that appears unsafe. Support may ask for reasonable troubleshooting information before confirming a remedy.
How can I submit a product review?
Use the review form on the applicable product page after trying the product. Reviews should describe a genuine experience and must not expose private order details or security codes. Images should show the product clearly and must not feature or encourage underage use.
Do you support wholesale or distribution enquiries?
Business enquiries are reviewed separately from retail checkout. Contact us with your company, market, products of interest, expected quantities, and documentation needs. Pricing, minimum quantities, territory, lead time, and shipping are not confirmed until they appear in a written quotation or agreement.
How can I contact FiHP?
Use the Contact Us page or email support@fihpvape.com. For an order question, include the order number and purchaser email address. Do not send identity documents or payment credentials unless support has provided a specific secure method.
