Last updated: July 23, 2026
This policy explains the general shipping rules for retail orders accepted through the FiHP online store. The destinations, methods, charges, and estimates actually offered for an order are shown at checkout or in the order confirmation.
We ship worldwide. Destinations outside the range configured at checkout cannot be completed automatically; for those, contact us and we will arrange the order and shipping with you. Regulated products, electronic cigarettes, nicotine products, liquids, and batteries may be restricted by destination, carrier, customs, or local law.
Where shipping is available
We ship worldwide. Destinations accepted by checkout can be ordered directly; for a destination that is not shown at checkout, email support@fihpvape.com with the products you want and the delivery address, and we will confirm whether a suitable service is available and arrange the order and shipping for you. We ship only where the selected product may lawfully be offered and delivered. Displaying a country, currency, or product does not by itself guarantee shipping eligibility.
We may decline an address, product, or order when legal restrictions, carrier rules, stock location, sanctions, fraud controls, or age-verification requirements prevent fulfilment. Wholesale and distributor shipments use the written terms of their quotation or agreement.
Age and product restrictions
The purchaser and recipient must meet the minimum legal age and other eligibility requirements. Where required, the carrier may request identification or an adult signature and may refuse delivery. Some destinations prohibit cross-border distance sales or impose product-registration, nicotine, volume, packaging, or delivery restrictions.
Order processing
Processing begins after order acceptance, payment authorisation where applicable, stock allocation, and any required eligibility review. Orders placed outside working periods, during public holidays, or while a check is pending may begin processing on a later working day.
A dispatch notice confirms that the parcel was handed to the carrier. An order acknowledgement or tracking number created in advance does not necessarily mean that the carrier has collected the parcel.
Costs and delivery estimates
Available delivery methods, shipping charges, transaction currency, and any taxes collected by the store are shown before the order is submitted. Delivery times are estimates unless the checkout expressly states a guaranteed service. Remote-area, customs, security, carrier, weather, and regulatory delays may extend an estimate.
Free shipping
Free shipping is available only when it is shown for the selected order and delivery address at checkout. Eligibility may depend on the destination, products, order value, fulfilment location, carrier availability, or a current promotion.
Free shipping covers the displayed standard shipping charge only. It does not include optional expedited services or any duties, import taxes, brokerage, remote-area fees, age-verification charges, or other amounts that checkout or the carrier identifies separately.
Tracking
When tracking is available, the order account, order-tracking page, or dispatch message provides the carrier reference. Tracking events are supplied by the carrier and may take time to update. Contact support when tracking has not changed for an unusual period or shows a delivery you did not receive.
Delivery address and failed delivery
Provide a complete, accurate address and recipient contact details. Contact support immediately if an address is incorrect; it may not be possible to change an address after fulfilment begins. We may require a new order or additional carrier cost when a parcel is returned because the address was incomplete, the recipient was unavailable, or an age check could not be completed, except where the seller or carrier caused the problem.
Customs, duties, and import responsibility
For an international order, the recipient may be the importer and may be responsible for local permissions, declarations, duties, taxes, brokerage, and lawful receipt unless checkout expressly states that these are included. Customs authorities may inspect, delay, refuse, or seize a shipment. We do not ask a carrier or customer to make a false declaration.
Delay, loss, or damage
If a parcel is delayed, lost, visibly damaged, or incomplete, contact support@fihpvape.com with the order and tracking details. Keep the parcel, packaging, shipping label, and product until the investigation is complete. We may need to coordinate with the carrier before confirming a replacement or refund.
Risk and legal title pass at the time required by the law applying to the order. Nothing in this policy transfers carrier risk to a consumer earlier than mandatory law permits.
Split orders and substitutions
An order may be divided into more than one parcel when stock locations or carrier restrictions require it. We do not substitute a different product, flavour, nicotine level, or material variation without agreement, except for a non-material packaging update that does not change the ordered product and is permitted by law.
Contact
Shipping questions should include the order number, destination, and tracking reference where available and may be sent to support@fihpvape.com. Do not send a return to the address on a parcel without first following the Refund and Returns Policy.
